Terms of Service
Thank you for visiting our website - https://get-tvidler.com (hereinafter – “Website”). Please read these Terms of Services (hereinafter – “Terms”) before using the Website, using any of its features or placing any purchase requests. These terms govern your use of the Website and will form a legally binding agreement between You (hereinafter – “User” or “You”) and the operator of the Website whenever you’ll be buying anything on the Website.
If You have not read and/or understood the provisions of these Terms, we recommend that you stop using the Website and refrain from making any purchases via the Website.
1. GENERAL INFORMATION
1.1. The Websites and the brand names “MUAMA” and “Tvidler” are used and operated by a business entity EcomLT LLC, which is a limited liability company incorporated under the laws of United States (EIN 36-4985908) with a registered office address at 8 The Green, Dover, Delaware 19901, United States. Whenever you will be using the Website or buying anything on the Website you will be entering into a contractual relationship between Us and You and this contractual relationship shall be bound and determined by these Terms and the applicable laws.
1.2. Please be noted that most of the products that are available for purchase on the Website are sent to the buyers from the Seller’s warehouses located in China. Thus depending on the laws applicable in the country of your residence, your purchased products might be subject to import duties, sales and/or other similar taxes.
1.3. In order to use the Website and make any purchase on the Website you must meet the following minimal requirements:
(a) You have read these Terms and agree to be bound by them;
(b) You are of legal age to use the Website and/or enter into a remote contract via online means, as required by Your local laws;
(c) You are using the Website for your own personal interest and do not seek to use the Website for the interest of any other business entity or subject regardless of it being natural or a legal person.
1.4. Please note that the Website is intended and designed for adult users only. The Website is not and will never be intended for use by children or minors.
1.5. If You have read these Terms but do not fully understand the provisions set out herein please contact our customer support team and refrain from buying anything on the Website until you fully understand all the terms and conditions.
1.6. We have the right to prohibit You from accessing and using the Website or any of its features if we have reason to believe that you do not comply with the requirements set out in Clause 1.3. above or if we have a reason to believe that You are in breach of any other provision of these Terms.
1.7. Please be noted that our products are manufactured and will be delivered to you from China. Thus depending on the laws applicable in the country of your residence, your purchased products might be subject to import duties, sales or VAT tax, and/or other taxes.
2. WHAT WE SELL
2.1. The Website is dedicated to selling ear cleaning products that work as earwax removal aid, sold under a brand name “Tvidler”. From time to time we might also offer you other products on the Website (all products sold on the Website shall be collectively referred to as “Goods” or “Tvidler”).
2.2. Tvidler is not a medical device and is not intended to diagnose, treat, cure, or prevent any specific disease or condition. Tvidler is designed to be used as ear cleaning device only. Tvidler is not a substitute or replacement for professional medical ear wax removal procedures and should not be used as a substitute for any drug, device, or regimen that your doctor would prescribe to you.
2.3. Tvidler is not designed or intended to be used by children. Please keep Tvidler out of reach of children.
2.4. Please be noted that our Goods are not designed and are not suitable for industrial, commercial or professional use. We sell our Goods for personal use only.
2.5. You can find Tvidler specifications, important usage information and answers to other questions that you might have on the FAQ section of the Website here: https://get-tvidler.com/contact. Key properties and specifications of Tvidler are:
|Dimensions of Tvidler|
|Length||12.6 cm||4.96 in|
|Width||1.5 cm||0.59 in|
|Material||3.2 cm||1.26 in|
Material of the Head Tips
Medical Grade Silicone
Material of the Handle
Yes, the head tips are detachable from the handle
Yes, but not suitable for washing in dishwashers
White (primary colour), Grey (secondary colour)
Instructions of Use
Attach the spiral head tip to a handle. Make sure that it's attached firmly and correctly.
Gently insert the spiral head tip into your ear canal. Do not insert too deep. Do not use if you feel any unpleasant sensation.
Turn the spiral head tip clockwise by rotating the handle.
Gently take out the spiral head tip by holding by the handle.
Clean and rinse the spiral head tip with warm water after each use.
Repeat Step 1 - Step 5 until you feel your ears are clean and you don’t see any ear wax residues on the spiral head tip after usage.
Do not use Tvidler if you have ear drainage or discharge, ear pain, irritation, rash or if your ears are dizzy, painful or if you have other unpleasantness in your ear canal. Consult a doctor if you have any of these conditions.
Do not use Tvidler if you have any ear injury or perforation of the eardrum or after ear surgery, until your doctor confirms that it is safe to clean your ears.
Do not insert Tvidler in your nostrils or anywhere else in your body.
People with sensitive ears should use Tvidler with caution and stop using immediately if there is any unpleasant sensation when using Tvidler.
Never use force when inserting Tvidler and never try to push Tvidler deep to your ear canal, as that might lead to compacted ear wax or even damage your eardrum.
Use Tvidler only in a safe, clean and stationary environment. Using Tvidler in a moving vehicle or inserting Tvidler blindly may result in accidental ear damage.
Do not give Tvidler for children. Tvidler was not designed to be used by children or animalst. Keep Tvidler out of reach of children.
Consult your physician before using Tvidler if you have any concerns about your ear health and never use Tvidler if you feel pain or any discomfort in your ear.
NOTICE: the statements on the effectiveness of Tvidler products have not been evaluated by the Food and Drug Administration (FDA) or European Medicines Agency (EMA). Tvidler products are not intended to diagnose, treat, cure or prevent any disease or condition related to ear wax accumulation. Tvidler is intended to be used for hygienic reasons only. Tvidler is not intended to replace any doctor’s advice or professional ear wax removal procedures.
3. PRICING, PAYMENTS AND CHARGES
3.1. The final price, inclusive of all taxes and fees for the Goods shall be displayed on the check-out page, on which you will be able to make the purchase. Please be noted that the price on the check-out page does not include any import fees or duties which would be applicable by your local customs. Please be noted that the price on the check-out page does not include any import fees or duties which would be applicable by your local customs.
3.2. Prices for Goods displayed on the Website might be subject to change. We may apply discounts or reduce prices from time to time.
3.3. We reserve the right to modify or discontinue further sales of any products. We will not be liable to you or any third-party for any modification, price change, suspension, or discontinuance of the sale of products.
3.4. Please be noted that we will never apply any conversion rates or charges dependable to your chosen payment method. However, some banks apply conversion rates for outgoing payments and international transfers – thus, we are not responsible for any bank fees or conversion rates that your bank would apply for any payment made to Us. If you notice any differences between the product prices on Our Website or purchase receipt and Your bank account statement, please refer to your bank for detailed explanation of the additional charges.
3.5. We accept payments by credit card, PayPal and other electronic payments only. We will not accept checks, cash or other means for payment, except if ‘cash on delivery’ service would be available in your country (if ‘cash on delivery’ is available at your country, you will be informed about such option on the check-out page).
4.1. Once you have placed your order on the Website and made the payment, we will process your order within 1-3 business days. After your order is processed you should receive the shipment within 4-14 business days if shipping will not be affected by natural occurrences. If you don’t receive your shipment within 4-14 business days please contact our customer support.
4.2. Once your order is processed and ready for shipment, we won't be able to accept any changes to your order or cancel the order. If you change your mind, you can return products as specified in Section 5 (“Returns & Refunds”) below;
4.3. All products purchased on our Website will be delivered to You by EMS, DHL or other similar couriers. After we finish processing your order we will send you confirmation letter containing your shipment tracking number. You can track your order online anytime by visiting https://www.stone3pl.com/index.php?route=services/track or https://www.17track.net/.
4.4. In case your purchase does not reach you within 30 calendar days, please report to our customer support. Please be noted, that in accordance to Article 18(2) of the Directive 2011/83/EU of the European Parliament and of the Council, if You do not receive your purchase within 30 days, you must contact us and inform Us about acceptable additional period of time upon which we will deliver Your purchase. You shall be entitled to terminate the purchase only if We have failed to deliver your purchase within the additional time limit. Please be noted that you cannot claim to not have received the purchased goods if the rules set out in this provision is not followed.
4.5. Please be noted that:
(a) due to the COVID-19 pandemic the logistics network might be disrupted in various countries, thus the delivery times might be longer than specified on the Website or in these Terms;
(b) the shipping terms may also be affected by customs, natural occurrences, transfers to the local carrier in your country or air and ground transportation strikes or delays. We will be not responsible for delays if the shipment will be delayed due to the aforementioned reasons.
5. RETURNS & REFUNDS
5.1. If you are unhappy with your purchased Goods you may return items and get a refund, exchange or store credit within 30 days from the delivery date. The 30-day return term will expire after 30 days from the day on which You, or a third party other than the carrier indicated by You, acquires physical possession of the purchased Goods.
5.2. To exercise the right to withdraw and return your purchased Goods, You must contact our customer support team by filling an online contact form at https://get-tvidler.com/contact. After you contact our support team, you will be provided with a return code and return address – please be noted that we will only accept returning goods that will be sent with the provided return code and delivered to the provided return address.
5.3. To meet the withdrawal deadline (30 days) you have to contact us and send the returning Goods to us within 30 days from receiving the Goods.
5.4. If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than within 14 days from the day on which we receive the returning goods from you. We will make the refund by using the same means of payment as you used for the initial transaction.
5.5. Please be noted that we will only accept the returned Goods if it was not used, damaged and sent back to us in the original package. If we determine that the returned products were used but still in an operable and re-sellable condition, we might still make a refund to you, but You will be liable for any diminished value of the Goods resulting from handling the Goods. Thus, if we found that the returned product was used, we reserve the right to not accept the return and not to issue the refund.
5.6. Please be noted that if You want to return Goods bought on the Website You will have to cover the shipping costs which will not be compensated by Us.
5.7. If you do not collect your purchased Goods from the carrier or customs and such Goods are returned to Us, we will make you a refund, USD 5 per one shipment, and diminished value amount (if any) from the returnable amount.
5.8. Please be noted that we will only accept returned products and make refund for them if they will be returned to the address provided by Our customer support and will have the return merchandise authorisation code placed on the returning shipment. Please do not send any returning products to our office address as we won’t be able to accept them.
5.9. Please note that shipping costs are not refundable. We issue refunds for the purchased items, but NOT for the order's shipping costs.
6.1. If you wish to return a defective item please contact our customer support by filling an online contact form at https://get-tvidler.com/contact. When you contact our customer support with a warranty claim please be prepared to provide upon request: (1) photographs of the defective item; (2) your order ID and purchase confirmation letter or payment receipt; (3) a brief description of the defect.
7. PERSONAL DATA AND CONTACTING
7.1. We take necessary precautions and follow industry best practices as well as all requirements set by applicable laws to protect Your personal information from being inappropriately lost, misused, accessed, disclosed, altered or destroyed.
7.3. Please be noted that we may contact you via phone or email if we need to confirm any details of your order or if your order request was not processed successfully due to technical matters. If your order was not successful due to payment processing errors we might send you a text message or email with a reminder to carry out necessary actions.
7.4. You can opt-in to receive text messages from us. If you sign up to receive SMS, we will send you information about promotional offers and more. These messages may use information automatically collected based on your activities on our websites and may include messages such as promotions and cart abandonments. If you voluntarily choose to have text messages sent directly to your mobile phone, we will receive and store the information you provide, including your phone number or when you read a text message. You can unsubscribe from receiving SMS at any time by replying “STOP” to our SMS.
7.5. If you choose to receive marketing SMS from us, either through our website or by sending you an opt-in SMS, you are providing your prior express written consent to receive recurring marketing or promotional SMS from us (each, a “SMS”) sent via an automatic telephone dialing system.
7.6. This may include abandoned cart messages. Message frequency varies. This service is optional and not a condition of purchase. You can opt-out of receiving future text messages from us at any time by replying “STOP” to any text message you receive from us.
In addition to the fees notified to you, your wireless service provider’s messaging and data plans may apply to our confirmation text messages and any subsequent text messages, depending on your individual data plan provided by your wireless service provider. Please consult your mobile operator’s tariff plan to determine the charges for retrieving data and sending and receiving SMS. Under no circumstances will we or our affiliates be responsible for any SMS or cell phone charges incurred by you or anyone who has access to your cell phone or phone number. Neither we nor the mobile network operators are liable for delays in the receipt or non-delivery of SMS.
8. RULES OF CONDUCT
8.1. Please be noted that our Goods are sold for personal use only. By agreeing with these Terms you confirm that you will only buy our Goods for personal use.
8.2. You may not use our Goods or Services for any illegal or unauthorized purpose nor may you, in the use of the Website, violate any laws. All contents of the Website and the contents of all materials received from us (including graphic designs and other contents) and the relevant parts of the Website belong to the ownership of UAB BeWell EU and are protected by the copyright laws. Any use of any copyrights for purposes other than personal use, without our license, constitutes a breach of copyright.
8.3. We have the right, but not obligation, to investigate any illegal and/or unauthorized use of the Website and take appropriate legal action, including without limitation, civil, and injunctive relief if we have a reason to believe that you are violating these Terms or applicable laws. While using the Website, you must:
(a) Not use the Website or any of its contents for any illegal purpose, or in violation of any local, state, national, or international law;
(b) Not violate or encourage others to violate the rights of third parties, including intellectual property rights;
(c) Comply with all policies posted on the Website;
(d) Not transfer, legally or factually, your registered account to another person without our written consent;
(e) Provide honest and accurate information to us;
(f) Not use the Website or any of its contents for any commercial purpose, including distribution of any advertising or solicitation;
(g) Not reformat, format, or mirror any portion of any web page of the Website;
(h) Not create any links or redirections to the Website through other websites or emails, without prior written consent given by us;
(i) Not make any attempts to interfere with the proper functioning of the Website or the use and enjoyment of the Website by other users;
(j) Not commercially resell, redistribute or transfer any Products that you buy from us;
(k) Not interfere in any way with security-related features of the Website;
(l) Not access, monitor or copy any content or information of the Website using any robot, spider, scraper, or other automated means or any manual process for any purpose without our express written permission;
(m) Not claim false affiliations, access the accounts of other users without permission, or falsify your identity or any information about you, including age or date of birth;
(n) Not perform any other activity or action which would be incompliant with these Terms or applicable laws.
8.4. You acknowledge that the Website does not have to be accessible at all times, especially during the necessary hardware and software maintenance periods.
9. HEALTH RELATED DISCLAIMERS
9.1. No material on this website is intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or treatment and never disregard professional medical advice or delay in seeking it because of something you have read on this website. Your use of this website and any information contained herewith is entirely at your own risk and We shall not be liable or responsible for any loss or damage caused, including but not limited to, indirect, special, incidental or punitive loss to person or computer equipment, sustained as a result of the use of this website, the information contained or suggested therein or any errors or omissions contained in such information. All customers purchasing ear cleaning products on the Website agree to accept full responsibility for any results experienced from using them.
9.2. Tvidler or any of the claims listed in its web material have not been evaluated by the FDA. The aforementioned products are not intended to diagnose, treat, cure, or prevent any specific disease or condition. If you have a health concern or a pre-existing condition, please consult a physician or an appropriate specialist before using Tvidler. Tvidler IS NOT intended to replace or to supersede any of your doctor’s advice or prescriptions.
9.3. EACH PERSON'S BODY IS DIFFERENT THUS WE DO NOT PROVIDE ANY WARRANTIES THAT OUR PRODUCTS WILL BE SUITABLE OR EFFECTIVE FOR YOU SPECIFICALLY, AS THAT HIGHLY DEPENDS ON THE ANATOMY OF YOUR EARS AND OTHER PERSONAL/PHYSICAL ASPECTS.
10. OTHER DISCLAIMERS
10.1. The Website may provide links to other websites maintained by third parties. Any information, products, software, or services provided on or through third-party sites are controlled by the operators of such sites and not by us or our subsidiary companies. When you access third-party sites, you do so at your own risk.
10.2. We honour the privacy of our customers, thus all testimonials and/or comments displayed on the Website might have fictional names and associative pictures. The identity of the consumers is known to us, but we will never display our users’ true names except when a user gives its express consent to display his/her name and/or image.
10.3. Unless otherwise indicated, this Website is our property and all source code, databases, functionality, software, designs, text, photographs, and graphics on the website are owned or controlled by us and are protected by copyright and trademark laws. It is forbidden to copy or use any of the website's contents without prior written approval by Us.
10.4. THE PRODUCTS SOLD ON OUR WEBSITE ARE DESIGNED FOR PERSONAL USE ONLY. WE DO NOT CLAIM THAT ANY OF OUR PRODUCTS WILL BE SUITABLE FOR PROFESSIONAL, INDUSTRIAL, OR COMMERCIAL USE.
10.5. WE DO NOT WARRANT THAT THE WEBSITE OR ANY OF ITS FUNCTIONS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THIS SITE OR THE SERVERS THAT MAKE THE SITE AVAILABLE, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE EXPRESSLY DISCLAIM LIABILITY FOR ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. EACH USER SPECIFICALLY ACKNOWLEDGES THAT WE ARE NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF OTHER THIRD PARTIES, SUBSCRIBERS, MEMBERS, OR OTHER USERS OF THE WEBSITE AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH EACH USER.
10.6. WE DO NOT MAKE ANY REPRESENTATIONS OR WARRANTIES ABOUT THE CORRECTNESS, ACCURACY, TIMELINESS, OR RELIABILITY OF THE WEBSITE OR THIRD-PARTY SITES. USE OF ANY INFORMATION ON THE WEBSITE OR THIRD-PARTY WEBSITES IS AT THE USER’S OWN RISK. UNDER NO CIRCUMSTANCES WILL WE BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY RELIANCE ON INFORMATION OBTAINED THROUGH THE WEBSITE.
10.7. We made every effort to display as accurately as possible the colors and images of all materials that appear on the Website. However, we cannot guarantee that your computer monitor's display of any color will be accurate as well as that any display of any product or service on the Website will accurately reflect the actual properties of the product or service that You can find on the Website.
11.1. You agree to indemnify, defend and hold us and our affiliates, and respective officers, directors, owners, agents, information providers, and licensors harmless from and against all claims, liability, losses, damages, costs, and expenses (including attorneys' fees) in connection with:
(a) Your use of, or connection to, Our Website;
(b) Any use or alleged use of Your account or Your account password by any person, whether or not authorized by You;
(c) The content of information submitted by You to Us;
(d) Your violation of the rights of any other person or entity;
(e) Your violation of any applicable laws, rules, or regulations.
11.2. We reserve the right, at our own expense, to assume defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with us in defence of such claim.
12. LIMITATION OF LIABILITY
12.1. UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL WE, OUR SUBSIDIARY COMPANIES, OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE WEBSITE, INCLUDING ITS MATERIALS, PRODUCTS, OR SERVICES, OR THIRD-PARTY MATERIALS, PRODUCTS, OR SERVICES MADE AVAILABLE THROUGH THE WEBSITE, EVEN IF WE ARE ADVISED BEFOREHAND OF THE POSSIBILITY OF SUCH DAMAGES. AS SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES, THE ABOVE LIMITATION MAY APPLY TO YOU IN LESSER EXTENT. IN SUCH STATES, OUR LIABILITY AND THE LIABILITY OF OUR SUBSIDIARY COMPANIES OR AFFILIATES IS LIMITED TO THE GREATEST EXTENT THAT IT CAN BE LIMITED UNDER SUCH STATE LAW.
12.2. In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, health issues, sickness, physical problems, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. In no case shall we be liable for any recommendations, health claims, statements, or any other advice or information provided on the website or any other forms of communication. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
12.3. If You are dissatisfied with the Website, any materials, products, or services displayed on the Website, or with any of the Website’s terms and conditions, your sole and exclusive remedy is to discontinue using the Website.
13. INTELLECTUAL PROPERTY
13.1. With regards to these Terms, intellectual property rights mean such rights as trademarks, copyright, domain names, database rights, design rights, patents, and all other intellectual property rights of any kind whether or not they are registered ("Intellectual Property").
13.2. All Intellectual Property displayed on the Website or provided to You in any other form are protected by law. You may not copy, repurpose, or distribute any Intellectual Property or any other content received from us or found on the Website, including Product descriptions, for any purpose, without our express written permission. For example, you may not copy Product information onto any other website or app. Without limiting the foregoing, the use of our content for commercial purposes is forbidden unless you have our express written permission.
13.3. All Intellectual Property displayed on the Website or provided to you in any other form belong to us, except third-party trademarks, service marks, or other materials, which are used by us. None of such Intellectual Property may be used without the prior written consent of Us or the third party to whom such Intellectual Property belongs.
14. GOVERNING LAW AND DISPUTES
14.1. These Terms and the entire legal relation between you and us shall be subject to the law of Delaware, except when consumer laws would set a specific applicable law or jurisdiction.
14.2. If the You would have any complaints please contact our support team before making an official complaint to any authority or third party. You may contact Us at any time by filling an online contact form at (https://get-tvidler.com/contact). We will always put our best efforts to settle any complaints as fast as possible and in a way which would be most favourable to You.
15.1. If any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms of service, such determination shall not affect the validity and enforceability of any other remaining provisions.
15.2. You can review the most current version of the terms of service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these terms of service by posting updates and changes to our website.
16. CONTACT INFORMATION
You can contact us by the following details:
Contact form: https://get-tvidler.com/contact
Phone: +1 (205) 782-8606